Your call is really important to us...
We've all experienced the assurance that our call is important, and we've heard it over and over again as we wait and wait and wait. Well, if our call really were important, we'd be talking to a real live person instead of enduring the endless wait.
The 4Site Support Team has a novel approach - no voice mail limbo, just prompt response by an application specialist. At times you may find that an email helps you outline a problem or question and also allows you to send a screen capture illustrating the issue. Either way, phone or email (oh, and let's not forget old fashioned snail mail) your concern will be handled promptly and professionally.
PHONE
(800) 596-3437
EMAIL
support@4Site.com
ONLINE
4Site Support Request System
ADDRESS
1118 Roland Street
Thunder Bay, ON
P7B 5M4
Standard Support
The Standard Support agreement provides 4Site customers a number of standard features including:
Web-based customer portal for logging and tracking issues available via the 4Site Support Request System
Web-based customer self service facility to browse tips and fixes in order to speed issue resolution
Help Desk facility with telephone access to fully trained consulting staff to rapidly resolve customer support queries
Standard service level agreements with management reporting to monitor performance
Premium Support
Additional premium support packages are available to customers who want to leverage 4Site Support as an extension of in-house IT resources.
On-Demand Support: In certain instances customers may need to extend the existing support to offer a 24 x 7 support. This can be done on a permanent basis or more efficiently on an 'as needed' basis when other hardware, software or environment upgrades might call for escalated support levels.
Software Management: Many customers operate with limited or no internal IT support. In these instances customers can choose software management services to ensure that users are always up to date with service packs. Appropriate quality control processes can also be implemented to ensure software is correctly installed and promoted to training and production environments.
On-Site Support: On-Site support is designed to give customer the ultimate in service levels and response times by providing on-site technical resources on an 'as needed' basis or as a pre-paid bundle of days at discount rates.
